Creating an account and signing in with SSO.

June 21, 2022 22:26

Updated 06/06/2023

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Can anyone use SSO?

If you have a Google, or Apple verified email address, you can use SSO.

What happens if an earner with an existing Credly account tries to sign in through SSO?

Existing users can sign in via one of the SSO options if the email matches the address on an existing Credly account. If it does not match, you will be creating an independent account.

If I have a personal gmail address and I add it as a secondary to my work email, can I use the SSO feature to sign-in?

Yes, as long as you’re signed into your Credly account under that work email then add the personal one as a secondary during that same login session. Then the next time you get a badge and want to accept it or want to sign in, you can use SSO.

If I receive a badge and click through the new process and use one of the SSO options, do I still need to verify?

The only confirmation you need is to select which email address during the SSO flow you want to use but it’ll all be in the same flow / screen. Meaning you don’t need to open your email and click a confirm button.

Is it possible to merge accounts created with Single Sign-On (SSO)?

Unfortunately, accounts created using Single Sign-On (SSO) cannot be merged directly. However, you can request to set a Credly password for your account, which will allow you to manually manage and consolidate your credentials.

To proceed, please submit a request to our support team. One of our agents will assist you in setting up a Credly password, enabling you to access and manage your accounts more easily. Once your password is set, we can provide further guidance on how to handle your multiple accounts.

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