How do I merge my accounts?

Updated 10/21/2026

If you have more than one Credly account, you can merge them to bring your accepted and pending badges together in one account.

How to Merge Your Accounts

1. Sign in to Credly using the account you want to keep.
2. Click your profile icon in the upper-right corner.
3. Select Settings.
4. Click Account from the left-hand menu.
5. Click the link next to Merge Account.
6. Enter the email address and password for your other Credly account.
7. Check the other account's email inbox for an authorization code.
8. Enter the code and confirm the merge.

Once the merge is complete, your accepted and pending badges will be combined into one account, and the email address from your other account will be added as a secondary email address.

How to Change Your Primary Email Address

After merging, we recommend checking your primary (default) email address.

1. Go to Settings > Account.
2. Click the More (•••) icon next to the verified secondary email address you want to make your primary address.
3. Select Make Default and confirm your selection.

Note: Badge notifications are sent to your primary email address, even when badges are issued to a secondary email address associated with your account. We recommend choosing an email address you regularly access.

What if You Cannot Access One of Your Email Inboxes?

If you can sign in to both Credly accounts but cannot access one of the email inboxes, you can still merge your accounts.

1. Sign in to the Credly account associated with the email inbox you cannot access.
2. Go to Settings > Account and click the link next to Merge Account.
3. Enter the email address and password for the account whose email inbox you can access.
4. Retrieve the authorization code from the accessible inbox.
5. Enter the code and confirm the merge.
6. Once the merge is complete, go to Settings > Account and make the email address you can access your primary address.

Important Information About Your Email Addresses

We recommend keeping all verified email addresses associated with your merged account, especially those used to issue badges.

Keeping these addresses helps ensure you continue to receive future badges and updates and maintain access to your credentials.

Please note: Removing an email address that was used to issue a badge may affect how that badge is associated with your Credly profile. To avoid potential disruptions, we recommend keeping those email addresses on your account.

If you need additional assistance merging your accounts, click Submit a request in the upper-right corner of the Help Center.