Not receiving a password reset email?

Updated 06/06/2023

There can be a couple of reasons why you aren't receiving a password reset email.   

  1. The password reset email from /  is being pushed to a spam/junk folder or blocked by a network firewall. 
  2. You may be attempting to generate a password reset email for and email address that isn't registered as your primary or confirmed secondary email address.  

If you're using your primary email address and the password reset email isn't found in a junk/spam folder, please use this Submit a request link to reach out to Credly support. One of our representatives can assist you with resetting your password.   

Please note: If you no longer have access to the inbox for the email address your account is registered with, you will be asked to validate the email address.


Have more questions? Submit a request