CompTIA

Experiencing an issue with your account on Credly? Please use this submit a request form to reach Credly support.  Our support representatives can assist with the following: 

  • Gaining access to an account registered to an email address you can no longer access.
  • Resetting your password.
  • Merging your accounts.
  • Adding a secondary email address to your profile.
  • General badge inquires; including searching our system for badges that have already been. issued, and troubleshooting accepting a pending badge. 

Unfortunately, Credly cannot update the information entered into a badge by the issuing organization. The information entered in your badge by an issuing organization includes: 

  • Full Name
  • Issued to email address
  • Badge expiration date


If you are inquiring about the information within your badge,  have yet to be issued a badge that's  expected or your CompTIA badges have been issued to an old email address you no longer have access to,  please reach out to CompTIA support directly at help@comptia.org. Someone from their support team will be happy to assist you with your inquiry.

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