Experiencing an issue with your account on Credly? Please use this submit a request form to reach Credly support. Our support representatives can assist with the following:
- Gaining access to an account registered to an email address you can no longer access.
- Resetting your password.
- Merging your accounts.
- Adding a secondary email address to your profile.
- General badge inquires; including searching our system for badges that have already been. issued, and troubleshooting accepting a pending badge.
Unfortunately, Credly cannot update the information entered into a badge by the issuing organization. The information entered in your badge by an issuing organization includes:
- Full Name
- Issued to email address
- Badge expiration date
If you are inquiring about the information within your badge, have yet to be issued a badge that's expected or your CompTIA badges have been issued to an old email address you no longer have access to, please reach out to CompTIA support directly at firstname.lastname@example.org. Someone from their support team will be happy to assist you with your inquiry.