Updated 06/06/2023

Experiencing an issue with your account on Credly? Please use this submit a request form to reach Credly support.  Our support representatives can assist with the following: 

  • Gaining access to an account registered to an email address you can no longer access.
  • Resetting your password.
  • Merging your accounts.
  • Adding a secondary email address to your profile.
  • General badge inquires; including searching our system for badges that have already been. issued, and troubleshooting accepting a pending badge. 

Unfortunately, Credly cannot update the information entered into a badge by the issuing organization. The information entered in your badge by an issuing organization includes: 

  • Full Name
  • Issued to email address
  • Badge expiration date

If you are inquiring about the information within your badge,  have yet to be issued a badge that's  expected or your CompTIA badges have been issued to an old email address you no longer have access to,  please reach out to CompTIA support directly at Someone from their support team will be happy to assist you with your inquiry.

Have more questions? Submit a request