Updated 06/06/2023

Experiencing an issue with your account on Creldy? Please use this submit a request form to reach Credly's support.  Our support representatives can assist with the following: 

  • Gaining access to an account registered to an email address you can no longer access.
  • Resetting your password.
  • Merging your accounts.
  • Adding a secondary email address to your profile.
  • General badge inquires; including searching our system for badges that have already been. issued, and troubleshooting accepting a pending badge. 

Unfortunately, Credly cannot update the information entered into a badge by the issuing organization. The information entered in your badge by an issuing organization includes: 

  • Full Name
  • Issued to email address
  • Badge expiration date

If you are inquiring about the information within your badge or have yet to be issued a badge, please contact Certiport directly to inquire about your badge. 

Within the US: 


Please note: Most problems regarding Certiport are due to one of the following reasons:

  • Your default language within Certiport is something other than English
  • You have two accounts within Certiport




Have more questions? Submit a request