Updated 06/06/2023

Cisco Network Academy Badges

If you have inquiry about a Cisco Network Academy badge, Cisco recommends that you reach out to your instructor. Your instructor can assist with information and/or reach out to Cisco support on your behalf.


Cisco Training Badges

You'll want to create case online with Cisco directly at

Certification Exam Badges: 

  • Select "Open a Case" on the landing page.​
  • If you are missing a badge for a Certification Exam you completed, Manually Select Cert Frontline as a Product.
  • Enter the mandatory details and select "Submit".
  • You can expect a response in 2 business days.

Training Badges

  • Select "Open a Case" on the landing page.​
  • If you are missing a badge for a Training you completed, Manually Select Badging as a Product, Attach the completion certificate of the Course you Completed and the Part Number.
  • Enter the mandatory details and select "Submit".
  • You can expect a response in 2 business days.

In case you don’t have an account with Cisco Learning,  please create one first by following those steps on

  • Select the Login link on the landing page.
  • Select "Create one here"
  • Enter all mandatory information and select "Register" .
  • Click on URL sent to email address registered.
  • Create new password and enter second time to confirm.
  • Once an account is created, and you are logged in
  • Follow the instructions above to open a case.


Credly Support:

Credly support can assist with the following: 

  • Accessing an account registered to an email address where you no longer have access 
  • Resetting your password
  • Merging your accounts
  • Adding a secondary email address to your profile
  • General badge inquires; including searching our system for badges that have already been issued, and troubleshooting accepting a pending badge. 

We suggest adding a personal secondary email address to your account. This way if your email address changes or if you no longer work at Cisco, you will always be able to access your account.  

To add a secondary within your Acclaim account:

  1. Click on the profile icon in the upper right and select "Settings."
  2. You'll be taken directly to your "Account" page
  3. In the "Add another Email Address" box, add the additional email and click on the "Add" button
  4. You'll receive a confirmation email to the email you just added. Click the appropriate link to confirm the address.



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