Updated 06/06/2023

Experiencing an issue with your account on Credly? Please use this submit a request form to reach Credly support.  Our support representatives can assist with the following: 

  • Gaining access to an account registered to an email address you can no longer access.
  • Resetting your password.
  • Merging your accounts.
  • Adding a secondary email address to your profile.
  • General badge inquires; including searching our system for badges that have already been. issued, and troubleshooting accepting a pending badge. 

Unfortunately, Credly cannot update the information entered into a badge by the issuing organization. The information entered in your badge by an issuing organization includes: 

  • Full Name
  • Issued to email address
  • Badge expiration date

If you are inquiring about the information within your badge or have yet to be issued a badge, please reach out to National Board for Certified Counselors Support (NBCC) directly at recertification@nbcc.org


We suggest adding a personal secondary email address to your account. This way if your email address changes, you will always be able to access your account.  Remember, you can only request a password reset using your primary email address.

To add a secondary within your Acclaim account:

  1. Click on the profile icon in the upper right and select "Settings."
  2. You'll be taken directly to your "Account" page
  3. In the "Add another Email Address" box, add the additional email and click on the "Add" button
  4. You'll receive a confirmation email to the email you just added. Click the appropriate link to confirm the address.

Have more questions? Submit a request