I am missing a Badge, what should I do?

Updated 06/06/2023

If you're expecting to receive a badge from one of the many issuers on Credly and you have yet to receive it, you'll want to first make sure that the badge you are being issued is sent to the same email address you have registered with Credly.

If the badge is issued to another address, you'll want to add that address as a secondary email within your account on Credly, under "account setting"

If you have your account registered with the correct email address or have the secondary email address added and confirmed, you'll want to reach out to the issuing organization first. The issuing organization can issue your badge accordingly.  

If you're unable to reach out to the issuing organization, please submit a ticket through Help Center and we can either help you by providing contact information and instructions, or reach out to the issuing organization on your behalf. 

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