Question: "Upon uploading the CSV file, I receive a message that says: 'Line 1: every recipient row must contain 5 columns. This line contains X columns.' What should I do?"
Answer: This issue can arise when saving your CSV file using Microsoft Excel. It is usually resolved by doing the following:
- Re-open up your CSV in Microsoft Excel.
- Go to the "File" menu and choose "Save As ...".
- In the save dialog box, from the "Format:" drop down menu, choose "Windows Comma Separated (.csv)" and then re-save your file.
- Return to Credly and choose the newly saved CSV as your upload.