A badge was issued to a different email address than the one currently tied to my Credly account. How do I claim the badge and merge it into my Credly account?

Let's say someone sends you credit to your work email address, but you already have a Credly account set-up with your personal address.   How can you get those badges into your existing Credly account?

You can have as many emails as you like connected to a single Credly account.  So in this example, by adding your work email account, you will automatically merge the new badge you received into your existing Credly account. 

Here's how to do that: 

  1. Login to https://credly.com and vist your "Account Settings", which you can find in the user menu at the top right of the screen.

  2. Roll your mouse over the "Email" section of your profile and click the pencil icon. 

  3. Click "Add Email" and enter the email address you want to add, exactly as it was used to send you the new badge you are trying to merge into your account.
     
  4. Check your email inbox for the email address you just added for a message from Credly. You will need to confirm your newly added email address before you may use it to accept badges sent to that address. Once you click the link in the confirmation email, your business address will be tied to your Credly account. 
You will see the new badge that was sent to you show up in your "My Credit" Inbox:

https://credly.com/my-credit 

From there you can hover over the new badge, and click "Accept". 

We recommend adding and verifying all of your email addresses so you never miss the chance to receive Credit when you've earned it. 

By the way, your "primary" email address in Credly is the email address you use to login to your account, and it's the email we'll use to notify when you receive Credit from someone.

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